Return & Refund Policy

At Our Shop, we want you to be completely satisfied with your purchase. If you are not happy with your item, we offer a hassle-free return and refund process.

1. Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be unused, unworn, and in their original condition with tags attached.
• Sale or clearance items are not eligible for return unless defective.

2. Return Process

1. Contact our customer service team to initiate the return.
2. Provide your order number and a brief explanation of the reason for the return.
3. We will provide you with a return authorization and instructions.
4. Ship the item back to us using the provided details.

3. Refunds

• Refunds are processed to the original payment method within 5-10 business days after we receive and inspect the returned item.
• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original item and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

6. Shipping Costs for Returns

• Domestic Returns (USA): Free return shipping for eligible items.
• International Returns: Customers are responsible for return shipping costs unless the return is due to a product defect or error.

Contact Us

If you have any questions about our Return & Refund Policy, please reach out to our customer service team.

We are committed to making your shopping experience enjoyable and stress-free. Thank you for choosing Our Shop!